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Negotiation & influencing skills
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Who do you want to influence?
- Identifying different target audiences
- Understanding different types of people
- Negotiation, advocacy and influencing theory
Understanding the different options
- Successful influencing
- Encouraging the transition from understanding to action
- How to appreciate different perspectives – structured questioning and active listening
The importance of creating and leaving a positive impression
- For your organisation – positive influencing strategies
- As an individual – personal and mass communication approaches
The science of influencing
- Power and influence
- A process of positive negotiation
- Choosing the right approach
Preparing an influencing checklist
- A checklist for preparation – developing your objective and confirming the language you will use
- Identifying issues in your area
Dealing with sensitive issues
- Displaying empathy
- Practical psychology
- When communities feel threatened – confronting and communicating the unknown
Strategies for handling hostility
- Dealing with conflict
- Managing complex situations
Where are we now?
- Do we need to change how we work?
- How do we take this forward?
- An action plan for the next steps
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